Resaon Number 41 on Why Not To Purchase An RV From Tom Johnson

I got up around 4:00am in order to start moving things out of the Turd. Around 6:00 or so my cousin and I set out to bring the RV to the Chevy dealership and determine what in God’s name is wrong now….sorry I get a little emotional. Anyway, we set out, braving Memphis traffic and got to the dealership right at 7:00am. As we were going through the paperwork, the service advisor was having problems entering the RV’s VIN number into the computer. Each time he would enter the number into the computer, it would spit it right back. We walked out to the Turd and looked around the vehicle for the VIN, wrote down the number and went back inside. Upon further review, it rapidly became apparent that the VIN number on all of the vehicle documents; title, registration, extended warranty, insurance, Tire Guard, etc., did not match the actual number on the RV itself. The yahoos over at the RV dealership recorded the wrong number when it processed the sale, so everything was void. The service associate was sure that the warranty company would not approve the work if the VIN information did not match. As they took the RV into a service bay, I proceeded to the customer waiting area, spending the better part of an hour, ripping the people at TOM JOHNSON RV a new one. Then I called my insurance company, and so on and so on…you get the picture. It appears that said yahoo, carelessly transposed one digit, placing an “H” in the sequence of numbers where a “4” belonged. The good news is that I got it all taken care of while receiving an unintended cardio workout at the same time. It appears that I hit and maintained my targeted heart rate for the better part of an hour, all without the benefit of a jump rope or a treadmill.

So the service guy comes back and informs me that the RV has a bad ABS sensor on the right tire. He said that the brakes were fine, but we did not have the additional protection of anti-lock brakes. He said they did not carry the part and to order it would be a 2-3 day process. Gary is the advisors name, and he really did everything he could to help us. He recorded all of the information, the part number, and the telephone number for Workhorse (the chassis manufacturer). He recommended that we call in the order and have it sent to a dealership near our destination. It would arrive in time for us to bring it by a dealership there and that the repair would take no more than 2 hours. This guy did everything but pay for the diagnostic. I have finally met a customer service rep who is actually concerned with customer service. So, if you are ever in Memphis and need to get some work done on your vehicle, go see Gary at Hutton Chevrolet. It seemed like there might be a reversal of fortune beginning here, that lady luck might begin to smile our way. Now I know that it was still very early in the day and we had a lot of road between us and our next destination; a date with a 72oz steak and a side of mountain oysters.